Help Center - 小头盔 xiaotoukui

Q1 How do I place an order?

Pick a product, choose the denomination, enter the receiving account (for manually processed products), then sign in and pay. Automated-delivery products are issued instantly after payment — no waiting for staff.

Q2 How long does delivery take?

Automated-delivery products are issued instantly, usually within 1–5 minutes. Manually processed products are handled by staff, typically in 10–30 minutes (longer at peak times). If it takes more than 30 minutes, contact support with your order number.

Q3 Where can I find my purchases and orders?

Open "My Orders" in the navigation bar to see every order under your login email. You can also use the Order Search page with your order number + email (or query password). Delivered items are listed on the order detail page with one-tap copy.

Q4 What payment methods are supported?

Alipay, WeChat Pay, and credit cards (Visa/JCB/Diners). Available methods are shown automatically based on your network. Credit card is recommended for overseas users.

Q5 Can I get a refund?

Automated-delivery products are non-refundable once the content is displayed — please double-check before buying. Failed manual orders are refunded automatically in full. If a paid order stays undelivered for a long time, contact support. See the Terms of Service for details.

Q6 The product I want isn't listed. What can I do?

Tell support the product name and denomination — we'll evaluate and restock as soon as possible. Popular products are usually added within 48 hours.

Q7 How do I contact support?

Tap the support widget at the bottom right: the smart assistant answers common questions 24/7; tap "Human Agent" to contact support — replies arrive by in-site message.

Q8 Why do I need to bind a phone number?

It's used for order notifications and identity verification for after-sales matters such as refunds or failed top-ups. Your number is only used for order security on this site — see the Privacy Policy.